First time your card has been registered, there is a pre-authorisation charge, it is automatically refunded. …
Please don’t be offended, we have experienced a rise in customers not paying and so…
All CANCELLED and NO FARE Journeys are auto-refunded however it can take up to 5 working…
Normally the amount is refunded back in 3-5 working days but if it hasn't please…
Depending on your bank it takes up to 5 working days for the refund to appear.…