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Popular Questions
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Charged £1.01 additional?
First time your card has been registered, there is a pre-authorisation charge, it is automatically refunded. …
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My driver asked for the fare at the beginning of the journey. Is the driver allowed to do that?
Please don’t be offended, we have experienced a rise in customers not paying and so…
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Cancelled Booking but I still got charged?
All CANCELLED and NO FARE Journeys are auto-refunded however it can take up to 5 working…
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My taxi didn't arrive but I was charged
Normally the amount is refunded back in 3-5 working days but if it hasn't please…
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I paid for a journey on the DG App and then cancelled the journey. How long do I need to wait for my refund?
Depending on your bank it takes up to 5 working days for the refund to appear.…