FAQ

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Can't register on the App?
If you have previously registered then you won't be able to register again with the…
Charged £1.01 additional?
First time your card has been registered, there is a pre-authorisation charge, it is automatically refunded. …
My taxi didn't arrive but I was charged
Normally the amount is refunded back in 3-5 working days but if it hasn't please…
I paid for a journey on the DG App and then cancelled the journey. How long do I need to wait for my refund?
Depending on your bank it takes up to 5 working days for the refund to appear.…
Haven’t received 4 Digit activation code?
When registering you should receive your verificiation within 30 minutes but if you don't then…