Asking for a copy of your personal data
You have the right to ask DG Private Hire Limited for a copy of the personal data we hold about you. This is called a subject access request. It costs nothing, and you do not have to give a reason.
How to make a request
Email our Data Protection Officer, Imran Khan, at imran.khan@dgcars.co.uk, or write to us at:
Data Protection Officer
DG Private Hire Limited
DG House, Little Tennis Street
Nottingham NG2 4EL
You can also ask by phone on 0115 9 500 500, though putting it in writing helps us handle it accurately.
What to tell us
So we can find the right records, please include:
- Your full name, and any other name you may have booked under
- The phone number or email address you use when booking
- Roughly when the journeys took place, if your request is about specific trips
- What you would like — all of your data, or only part of it
We will ask you to confirm your identity before releasing anything. This protects you: it stops someone else obtaining your travel history by pretending to be you. A photo of a passport or driving licence, or a recent utility bill, is usually enough.
How long it takes
We will respond within one calendar month of receiving your request and confirming who you are. If your request is unusually complex, or if you have made several requests, we may extend this by a further two months. We will tell you within the first month if that happens, and explain why.
Your other rights
Alongside access, you can also ask us to:
- Correct data that is wrong or incomplete
- Delete data we no longer need to keep
- Restrict how we use your data while a concern is resolved
- Transfer your data to you or another provider in a portable format
- Object to particular uses, including marketing — you can opt out of marketing at any time through our preferences page
Some of these rights have limits. We may need to keep certain records to meet our obligations as a licensed private hire operator, to deal with insurance or legal claims, or to comply with the law. If we cannot do what you have asked, we will tell you why.
If you are not happy with our response
Please contact our Data Protection Officer first so we can put things right. If you remain dissatisfied, you can complain to the Information Commissioner’s Office, the UK’s data protection regulator:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
ico.org.uk/make-a-complaint
About us
DG Private Hire Limited is the data controller for the personal data described here. We are registered with the Information Commissioner’s Office under registration number Z812325X. Company number 1114927, registered at DG House, Little Tennis Street, Nottingham NG2 4EL.
Our Privacy Policy explains in full what data we collect, why we hold it, and how long we keep it.
Requests from the police and other authorities
We sometimes receive requests for data from the police and other public bodies, for example in connection with an investigation. We assess each request against the Data Protection Act 2018 and only release what we are legally required or permitted to release. If you are a police officer or work for a public authority and need to make a request, please contact our Data Protection Officer at the address above.